The Cost of Ownership

[MiniDave]

I think you're right - maybe they've realized most people won't bother to fight it so it's an enhanced source of revenue....

[BruceK]

I think you're right - maybe they've realized most people won't bother to fight it so it's an enhanced source of revenue....

Yes, 100%. 

I think there's a bunch of factors here. Primarily there is a ton of inertia at these courier companies to continue to do things the way they've done for decades. I realize the imposition of the tariffs and the elimination of the $800 de minimus loophole was not something they were expecting, but they sure have not risen to the occasion in terms of customer service. I totally believe they are basking in the confusion and using it as an opportunity to profiteer over the situation.

The most damning thing is that even if you contest the tariff and other charges, the courier companies completely control the process, and can arbitrarily deny any challenges. Or, in the case of my dispute with UPS, just never respond to it. It's their world and they control it. They have no incentive whatsoever to be responsive to the general public who may only receive one international package a year.